Ma Bell: Pins and Balls and Balls
Attack Plan We worked in a pretty stressful, demanding job. There was always something new to learn, something changing, always that customer on the other end of the phone. Our daily routines were so rigorous, so well monitored by so many people that we had to stay on our toes every day. There was always a management person going behind you checking your work, looking over your shoulder, or sitting next to you. And people were incessantly listening to your conversations. Looking back on that, it was a good thing. We were putting out quality work. We were accountable for everything we did, and screwing up was not an option. The quality product that we delivered then does not exist in current service-oriented jobs. It just doesn't. So I worked in this big office with 98% of the people being within the same age group, give or take a year or two. Overall, we all got along very well, and even though there were many of us, we were pretty close-knit. Someone c